Snygg Terms Of Service

Effective Date: February 24, 2026

Last Updated: February 24, 2026

1. ACCEPTANCE OF TERMS

1.1.

These Terms of Use ("Terms") constitute a legally binding agreement between you and Snygg Software PTY(LTD) ("Snygg," "we," "us," or "our"), a company registered in South Africa, governing your access to and use of the Snygg platform, including our Progressive Web Application (snygg.app), website (snyggbooking.com), and all related services (collectively, the "Service").

1.2.

By accessing, browsing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference.

1.3.

If you do not agree to these Terms in their entirety, you must immediately cease all use of the Service.

1.4.

We reserve the right to modify, amend, or update these Terms at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service following any such changes constitutes your acceptance of the revised Terms. You are responsible for regularly reviewing these Terms.

1.5.

These Terms apply to all users of the Service, including Salon Owners, Staff Members, and Customers (each as defined below).

2. DEFINITIONS

2.1. "Account"

means the unique account created by a user to access and use the Service.

2.2. "Booking"

means a reservation for a service made through the Service by a Customer with a specific Staff Member at a Salon.

2.3. "Content"

means all text, graphics, images, music, software, audio, video, information, or other materials available through the Service.

2.4. "Customer"

means an individual who uses the Service to browse, search for, and book beauty and wellness services offered by Salons and Staff Members.

2.5. "Pilot Program"

means the controlled initial rollout phase during which selected Salons participate in testing and refining the Service prior to public launch.

2.6. "Platform Fee"

means the fee charged by Snygg to Salons for use of the Service, as communicated during the Pilot Program or account registration.

2.7. "Progressive Web Application" or "PWA"

means the browser-based application technology that allows the Service to function on any device without requiring app store downloads.

2.8. "Salon"

means a business entity (sole proprietorship, partnership, or company) that provides beauty, wellness, or personal care services and uses the Service to manage bookings, staff, and customers.

2.9. "Salon Owner"

means the individual or entity that owns, operates, or has administrative authority over a Salon account on the Service.

2.10. "Service Fee"

means the transaction fee charged on Bookings, as applicable.

2.11. "Staff Member"

means an individual employed by or associated with a Salon who provides services to Customers and uses the Service to manage their schedule, bookings, and customer interactions.

2.12. "Transaction Fee"

means fees charged by third-party payment processors (Paystack, Stitch) for processing payments through the Service.

2.13. "User Content"

means any content, data, information, images, or materials submitted, uploaded, posted, or transmitted by users through the Service.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1. Eligibility Requirements

3.1.1. You must be at least 18 years of age to use the Service.

3.1.2. You must have the legal capacity to enter into binding contracts under applicable law.

3.1.3. You must not be prohibited from using the Service under the laws of South Africa or any other applicable jurisdiction.

3.1.4. By using the Service, you represent and warrant that you meet all eligibility requirements.

3.2. Account Registration

3.2.1. To access certain features of the Service, you must create an Account by providing accurate, current, and complete information as requested during the registration process.

3.2.2. Salon Owners must complete an application process and undergo screening before being approved to use the Service.

3.2.3. You are responsible for maintaining the confidentiality of your Account credentials (username, password, authentication tokens) and for all activities that occur under your Account.

3.2.4. You agree to immediately notify Snygg of any unauthorized use of your Account or any other breach of security at support@snyggbooking.com.

3.2.5. You may not use another user's Account without permission.

3.2.6. You may not transfer, sell, or assign your Account to any third party without Snygg's prior written consent.

3.2.7. Snygg reserves the right to refuse service, terminate Accounts, or remove or edit Content at our sole discretion.

3.3. Account Information Accuracy

3.3.1. You agree to provide accurate, truthful, and complete information during registration and to keep such information updated.

3.3.2. Providing false, misleading, or fraudulent information constitutes a material breach of these Terms and may result in immediate Account termination.

3.3.3. Snygg reserves the right to verify the accuracy of information provided and to request additional documentation as necessary.

4. TERMS SPECIFIC TO SALON OWNERS

4.1. Salon Application and Approval

4.1.1. Salon Owners must submit a complete application through the Pilot Program application form or other designated registration process.

4.1.2. Snygg reserves the right to accept or reject any Salon application at our sole discretion without providing reasons for rejection.

4.1.3. Approved Salons will receive Account credentials and onboarding instructions within a reasonable timeframe.

4.1.4. Participation in the Pilot Program is subject to additional terms and conditions as communicated during the application process.

4.2. Salon Responsibilities

4.2.1. Accurate Information: Salon Owners must provide and maintain accurate information about their business, including but not limited to: business name, location, contact information, operating hours, services offered, pricing, and staff details.

4.2.2. Service Quality: Salon Owners are solely responsible for the quality, safety, legality, and delivery of all services offered through the Service.

4.2.3. Licensing and Compliance: Salon Owners must hold all necessary licenses, permits, certifications, and insurance required to operate their business and provide services in their jurisdiction.

4.2.4. Health and Safety: Salon Owners must comply with all applicable health, safety, and sanitation regulations and industry standards.

4.2.5. Honoring Bookings: Salon Owners must honor all confirmed Bookings made through the Service unless cancellation is mutually agreed upon with the Customer or circumstances beyond reasonable control prevent service delivery.

4.2.6. Staff Management: Salon Owners are responsible for managing Staff Member access, permissions, schedules, and conduct on the Service.

4.2.7. Customer Service: Salon Owners must provide professional, courteous, and timely customer service to all Customers who book through the Service.

4.2.8. Dispute Resolution: Salon Owners must make reasonable efforts to resolve disputes with Customers directly and professionally before escalating to Snygg.

4.2.9. Content Accuracy: All content published by the Salon (service descriptions, images, pricing, availability) must be accurate, current, and not misleading.

4.2.10. Legal Compliance: Salon Owners must comply with all applicable laws, regulations, and industry standards, including but not limited to employment law, consumer protection law, data protection law, and tax obligations.

4.3. Salon Pricing and Services

4.3.1. Salon Owners have full discretion to set pricing for services offered through the Service, subject to compliance with applicable price discrimination and consumer protection laws.

4.3.2. Prices displayed on the Service must be accurate and include all mandatory charges. Additional charges (such as product costs) must be clearly disclosed before booking confirmation.

4.3.3. Salon Owners may modify service offerings and pricing at any time, provided such changes do not affect already confirmed Bookings.

4.3.4. Salon Owners must honor the pricing displayed at the time a Booking is confirmed.

4.4. Salon Cancellation and Refund Policy

4.4.1. Salon Owners may establish their own cancellation and refund policies, which must be clearly communicated to Customers before booking confirmation.

4.4.2. Cancellation and refund policies must comply with applicable consumer protection laws and must not be unfairly restrictive or misleading.

4.4.3. If a Salon Owner cancels a confirmed Booking, they must provide reasonable notice to the Customer and offer a full refund or rescheduling option.

4.4.4. Snygg is not responsible for enforcing Salon cancellation policies but may intervene in cases of abuse, fraud, or violation of these Terms.

4.5. Salon Prohibitions

Salon Owners must not:

4.5.1. Use the Service for any illegal, fraudulent, or unauthorized purpose.

4.5.2. Discriminate against Customers based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic.

4.5.3. Publish false, misleading, or deceptive information about services, pricing, or availability.

4.5.4. Manipulate reviews, ratings, or feedback (when such features are implemented).

4.5.5. Solicit Customers to book services outside the Service to avoid fees.

4.5.6. Use the Service to compete with Snygg or develop a competing service.

4.5.7. Collect, store, or use Customer data in violation of applicable data protection laws or our Privacy Policy.

4.5.8. Violate any intellectual property rights of Snygg or third parties.

4.5.9. Attempt to circumvent, disable, or interfere with security features of the Service.

4.5.10. Engage in any conduct that could damage, disable, or impair the Service.

5. TERMS SPECIFIC TO STAFF MEMBERS

5.1. Staff Member Access and Authorization

5.1.1. Staff Members gain access to the Service through invitation by a Salon Owner.

5.1.2. Staff Members must have proper authorization from the Salon Owner to represent and provide services on behalf of the Salon.

5.1.3. Snygg is not responsible for verifying the employment relationship or authorization between Staff Members and Salon Owners.

5.2. Staff Member Responsibilities

5.2.1. Accurate Profile Information: Staff Members must provide accurate and truthful information in their profiles, including qualifications, specializations, and availability.

5.2.2. Professional Conduct: Staff Members must conduct themselves professionally in all interactions with Customers and maintain high standards of service quality.

5.2.3. Schedule Management: Staff Members are responsible for accurately maintaining their availability, schedules, and blocking unavailable time slots.

5.2.4. Honoring Bookings: Staff Members must honor all confirmed Bookings unless cancellation is mutually agreed upon with the Customer or circumstances beyond reasonable control prevent service delivery.

5.2.5. Licensing and Compliance: Staff Members must hold all necessary licenses, certifications, and qualifications required to provide the services they offer.

5.2.6. Salon Policies: Staff Members must comply with the policies, procedures, and guidelines established by their associated Salon.

5.2.7. Customer Service: Staff Members must provide courteous, respectful, and professional service to all Customers.

5.2.8. Data Protection: Staff Members must handle Customer information in accordance with applicable data protection laws and our Privacy Policy.

5.3. Staff Member Pricing and Earnings

5.3.1. Pricing for services may be set by the Salon Owner or by the Staff Member, depending on the Salon's policies and settings.

5.3.2. Staff Members understand and agree that payments for services are processed through the Service and distributed according to the arrangements between the Staff Member and Salon Owner.

5.3.3. Snygg is not party to any employment, compensation, or payment arrangements between Staff Members and Salon Owners.

5.3.4. All disputes regarding compensation, earnings, or payment distribution must be resolved directly between the Staff Member and Salon Owner.

5.4. Staff Member Prohibitions

Staff Members must not:

5.4.1. Provide services outside their area of qualification or licensure.

5.4.2. Solicit Customers to book services outside the Service to avoid fees or tracking.

5.4.3. Misrepresent their qualifications, experience, or expertise.

5.4.4. Access or use features or data beyond their authorized permissions.

5.4.5. Violate the policies or instructions of their associated Salon Owner.

5.4.6. Use Customer data for any purpose other than providing booked services.

5.4.7. Engage in any conduct that could harm Customers, the Salon, or Snygg's reputation.

5.5. Staff Member Relationship with Salon

5.5.1. The relationship between Staff Members and Salon Owners is independent of Snygg.

5.5.2. Snygg does not employ Staff Members and is not responsible for any employment-related matters, including compensation, benefits, taxes, insurance, or compliance with employment laws.

5.5.3. Staff Members acknowledge that they are not employees of Snygg and have no employment relationship with Snygg.

5.5.4. If a Salon Owner removes a Staff Member's access to the Service, the Staff Member's Account will be deactivated or access restricted accordingly.

6. TERMS SPECIFIC TO CUSTOMERS

6.1. Booking Services

6.1.1. Customers may browse, search, and book services offered by Salons and Staff Members through the Service.

6.1.2. By completing a Booking, the Customer enters into a direct service agreement with the Salon and/or Staff Member, not with Snygg.

6.1.3. Snygg acts solely as a technology platform facilitating the connection between Customers and Salons/Staff Members.

6.1.4. Customers must provide accurate contact information and any relevant details necessary for service delivery.

6.1.5. Customers are responsible for arriving on time for scheduled Bookings and notifying the Salon of any delays.

6.2. Customer Responsibilities

6.2.1. Accurate Information: Customers must provide accurate contact and booking information.

6.2.2. Timely Communication: Customers must communicate any changes, cancellations, or issues related to Bookings in a timely manner.

6.2.3. Payment: Customers must pay for services in accordance with the posted pricing and payment terms.

6.2.4. Respectful Conduct: Customers must treat Salon Owners, Staff Members, and salon premises with respect and courtesy.

6.2.5. Health and Safety: Customers must disclose any relevant health conditions, allergies, or concerns that may affect service delivery.

6.2.6. Compliance with Salon Policies: Customers must comply with the policies of the Salon, including cancellation policies, payment terms, and code of conduct.

6.3. Customer Cancellation and Refunds

6.3.1. Cancellation and refund policies are established by individual Salons and will be displayed before Booking confirmation.

6.3.2. Customers must review and understand the applicable cancellation policy before confirming a Booking.

6.3.3. Cancellations must be made through the Service in accordance with the Salon's cancellation policy.

6.3.4. Refunds, if applicable, are subject to the Salon's refund policy and are processed at the Salon's discretion.

6.3.5. Snygg is not responsible for issuing refunds but may facilitate the refund process as a platform intermediary.

6.3.6. Disputes regarding refunds must be resolved directly with the Salon in the first instance.

6.4. Customer Prohibitions

Customers must not:

6.4.1. Make fraudulent or false Bookings.

6.4.2. Use the Service to harass, threaten, or abuse Salon Owners or Staff Members.

6.4.3. Attempt to circumvent the Service by booking directly with Salons to avoid fees or tracking.

6.4.4. Submit false reviews, ratings, or feedback (when such features are implemented).

6.4.5. Use the Service for any illegal or unauthorized purpose.

6.4.6. Violate any intellectual property rights of Snygg or third parties.

6.4.7. Repeatedly cancel Bookings or engage in patterns of no-shows without reasonable justification.

6.5. Service Quality and Disputes

6.5.1. Snygg is not responsible for the quality, safety, legality, or delivery of services provided by Salons and Staff Members.

6.5.2. Customers acknowledge that they are entering into a direct service relationship with Salons/Staff Members and that all disputes regarding service quality must be resolved with the service provider.

6.5.3. Customers may report serious concerns, safety issues, or Terms violations to Snygg at support@snyggbooking.com for investigation.

6.5.4. Snygg reserves the right to investigate complaints and take appropriate action, including removing Salons or Staff Members from the Service.

7. PAYMENTS AND FEES

7.1. Payment Processing

7.1.1. All payments through the Service are processed by third-party payment processors: Paystack (for card payments) and Stitch (for bank transfers).

7.1.2. By using the Service's payment features, you agree to comply with the terms and conditions of these payment processors.

7.1.3. Snygg does not store full credit card or banking details on our servers. Payment information is transmitted directly to and stored by the payment processors in accordance with PCI-DSS and banking security standards.

7.1.4. You authorize Snygg and our payment processors to charge the payment method you provide for all fees and charges incurred through your use of the Service.

7.2. Fees for Salons

7.2.1. Platform Fees: Salons agree to pay Platform Fees as communicated during the Pilot Program registration or as otherwise agreed in writing. Final Platform Fee structures will be confirmed upon completion of the Pilot Program.

7.2.2. Transaction Fees: Salons are responsible for Transaction Fees charged by payment processors (Paystack, Stitch) for processing customer payments. These fees are set by the payment processors and are subject to change.

7.2.3. Fee Transparency: All applicable fees will be clearly disclosed before charges are incurred.

7.2.4. Payment Schedule: Platform Fees and any other recurring fees will be charged according to the payment schedule communicated during account setup.

7.2.5. No Hidden Fees: Snygg does not charge hidden fees. All fees are disclosed transparently.

7.3. Customer Payments

7.3.1. Customers pay the service price posted by the Salon/Staff Member at the time of Booking confirmation.

7.3.2. Snygg does not charge Customers any platform fees or booking fees. Any fees associated with payment processing may be absorbed by the Salon or passed through to the Customer as disclosed at the time of booking.

7.3.3. Payment may be made online through the Service (via Paystack or Stitch) or in-person at the Salon, depending on the Salon's settings and preferences.

7.3.4. For online payments, authorization may be obtained at the time of booking or at a later time as configured by the Salon.

7.4. Taxes

7.4.1. All fees and charges are exclusive of applicable taxes unless otherwise stated.

7.4.2. You are responsible for determining and paying all applicable taxes arising from your use of the Service, including VAT, GST, sales tax, and income tax.

7.4.3. Snygg may collect and remit taxes on behalf of Salons where required by law, in which case such taxes will be added to invoices.

7.5. Payment Disputes and Chargebacks

7.5.1. Disputes regarding payments must first be raised with the service provider (Salon/Staff Member) for resolution.

7.5.2. Customers who initiate chargebacks with their bank or payment provider without first attempting to resolve the issue with the Salon may have their Account suspended or terminated.

7.5.3. Salons are responsible for addressing legitimate payment disputes and chargebacks. Excessive chargebacks may result in Account suspension or termination.

7.5.4. Snygg reserves the right to investigate payment disputes and chargebacks and to take appropriate action based on findings.

7.6. Failed Payments

7.6.1. If a payment method fails or is declined, you are responsible for providing an alternative valid payment method.

7.6.2. For Salons, failure to pay Platform Fees may result in service restrictions, Account suspension, or termination.

7.6.3. Snygg may use collection agencies or legal means to recover unpaid fees.

7.7. Currency

7.7.1. All payments are processed in South African Rand (ZAR) unless otherwise specified.

7.7.2. Currency conversion rates, if applicable, are determined by the payment processor and may include conversion fees.

8. CANCELLATION POLICY

8.1. Customer-Initiated Cancellations

8.1.1. Customers may cancel Bookings through the Service in accordance with the Salon's cancellation policy.

8.1.2. Each Salon establishes its own cancellation policy, which may include:

  • Cancellation deadlines (e.g., 24 hours, 48 hours before appointment)
  • Cancellation fees or penalties
  • Refund eligibility and amounts
  • No-show policies

8.1.3. Customers are responsible for reviewing and understanding the applicable cancellation policy before confirming a Booking.

8.1.4. Cancellations must be made through the Service interface to ensure proper documentation and processing.

8.1.5. Late cancellations or no-shows may result in partial or full charges as specified in the Salon's cancellation policy.

8.1.6. Repeated cancellations or no-shows may result in restrictions on future booking privileges.

8.2. Salon/Staff-Initiated Cancellations

8.2.1. Salons and Staff Members may cancel confirmed Bookings in cases of emergency, illness, equipment failure, or other circumstances beyond reasonable control.

8.2.2. When a Salon/Staff Member cancels a confirmed Booking, they must:

  • Notify the Customer as soon as reasonably possible
  • Offer to reschedule the appointment
  • Provide a full refund if the Customer does not wish to reschedule

8.2.3. Excessive or repeated cancellations by Salons/Staff Members may result in Account review, suspension, or termination.

8.3. Cancellation Processing

8.3.1. Cancellations are effective upon submission through the Service.

8.3.2. Automatic confirmation notifications will be sent to all relevant parties.

8.3.3. Refunds, if applicable, will be processed within 5-10 business days according to the payment processor's timeline.

9. REFUND POLICY

9.1. General Refund Principles

9.1.1. Refund eligibility is determined by the individual Salon's refund policy, which governs the service agreement between the Customer and Salon.

9.1.2. Snygg facilitates refunds as a platform intermediary but does not determine refund eligibility or amounts.

9.1.3. All refund requests must first be directed to the Salon for evaluation and decision.

9.2. Customer Refund Requests

9.2.1. Customers seeking refunds must:

  • Contact the Salon directly to explain the reason for the refund request
  • Provide relevant details and documentation supporting the request
  • Allow reasonable time for the Salon to investigate and respond

9.2.2. Common grounds for refund requests include:

  • Cancellation within the Salon's refund-eligible cancellation window
  • Salon/Staff-initiated cancellation
  • Service not provided as booked
  • Material deviation from service description
  • Safety or hygiene concerns

9.2.3. Refunds are not guaranteed and are subject to the Salon's refund policy and assessment of the circumstances.

9.3. Salon Refund Responsibilities

9.3.1. Salons must evaluate refund requests fairly and in good faith.

9.3.2. Salons must process approved refunds within a reasonable timeframe (typically 5-10 business days).

9.3.3. Salons may not refuse refunds that are clearly warranted under consumer protection laws or their own stated policies.

9.4. Snygg's Role in Refunds

9.4.1. Snygg may facilitate the technical processing of refunds through our payment processors.

9.4.2. Snygg may intervene in refund disputes where there is evidence of fraud, abuse, or violation of these Terms.

9.4.3. Snygg's decision to intervene does not create any obligation to do so in future cases.

9.4.4. Snygg is not liable for refunds or for Salon decisions regarding refunds.

9.5. Platform Fee Refunds

9.5.1. Platform Fees paid by Salons are generally non-refundable.

9.5.2. Exceptions may be made at Snygg's sole discretion in cases of technical errors, service outages, or other extraordinary circumstances.

9.5.3. Refund requests for Platform Fees must be submitted in writing to support@snyggbooking.com.

9.6. Refund Processing

9.6.1. Refunds will be issued to the original payment method used for the transaction.

9.6.2. Refund processing times depend on the payment processor and issuing bank, typically 5-10 business days.

9.6.3. Snygg is not responsible for delays in refund processing caused by payment processors or financial institutions.

10. USER CONTENT AND INTELLECTUAL PROPERTY

10.1. User Content License

10.1.1. You retain all ownership rights to User Content you submit, upload, or post through the Service.

10.1.2. By submitting User Content, you grant Snygg a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with operating and providing the Service.

10.1.3. This license continues for a commercially reasonable period after you remove or delete User Content from the Service to allow for caching, backup, and archival purposes.

10.1.4. You may terminate this license by deleting your User Content or Account, subject to the backup and archival provisions above.

10.2. User Content Representations

By submitting User Content, you represent and warrant that:

10.2.1. You own or have the necessary rights, licenses, and permissions to submit the User Content and grant the license described above.

10.2.2. Your User Content does not infringe, violate, or misappropriate any third-party intellectual property, privacy, publicity, or other rights.

10.2.3. Your User Content complies with these Terms and all applicable laws.

10.2.4. Your User Content does not contain any viruses, malware, or other harmful code.

10.3. Prohibited User Content

You must not submit User Content that:

10.3.1. Is illegal, fraudulent, defamatory, obscene, pornographic, or offensive.

10.3.2. Promotes discrimination, hatred, or violence against any person or group.

10.3.3. Infringes intellectual property rights of any third party.

10.3.4. Contains false or misleading information.

10.3.5. Violates any person's privacy or publicity rights.

10.3.6. Contains personal information of third parties without consent.

10.3.7. Promotes illegal activities or violates any law.

10.3.8. Contains spam, advertising, or promotional content (except as authorized for Salons).

10.4. Content Monitoring and Removal

10.4.1. Snygg does not pre-screen User Content but reserves the right to monitor, review, and remove User Content at our sole discretion.

10.4.2. Snygg may remove User Content that violates these Terms, is reported by users, or is otherwise objectionable.

10.4.3. Content removal does not create any obligation for Snygg to monitor or remove other content.

10.4.4. Users may report problematic content to support@snyggbooking.com.

10.5. Snygg Intellectual Property

10.5.1. The Service, including its design, graphics, text, software, code, and all other elements (excluding User Content), is owned by Snygg and is protected by copyright, trademark, patent, and other intellectual property laws.

10.5.2. The Snygg name, logo, and all related marks are trademarks of Snygg Software PTY(LTD).

10.5.3. You may not use, copy, reproduce, modify, distribute, display, or create derivative works from any Snygg intellectual property without our prior written consent.

10.5.4. The Service is licensed, not sold, to you for use strictly in accordance with these Terms.

10.6. Feedback

10.6.1. If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant Snygg an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use such Feedback for any purpose without compensation or attribution to you.

11. PRIVACY AND DATA PROTECTION

11.1. Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, available at snyggbooking.com/privacy.

11.2. By using the Service, you consent to our collection and use of personal information as described in the Privacy Policy.

11.3. You are responsible for maintaining the confidentiality of your Account information and for all activities under your Account.

11.4. Salon Owners and Staff Members who have access to Customer data must handle such data in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.

11.5. You must not use personal information obtained through the Service for any purpose other than providing or receiving services through the Service.

11.6. Snygg implements reasonable security measures to protect user data, but cannot guarantee absolute security. You acknowledge and accept the inherent security risks of internet-based services.

12. LIMITATION OF LIABILITY

12.1. Service Provided "As Is"

12.1.1. THE SERVICE IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

12.1.2. TO THE FULLEST EXTENT PERMITTED BY LAW, SNYGG DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12.1.3. SNYGG DOES NOT WARRANT THAT:

  • The Service will meet your requirements or expectations
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from using the Service will be accurate or reliable
  • Any errors in the Service will be corrected
  • The Service is free from viruses or harmful components

12.2. No Liability for User Conduct

12.2.1. SNYGG IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER, WHETHER ONLINE OR OFFLINE.

12.2.2. SNYGG IS NOT RESPONSIBLE FOR THE QUALITY, SAFETY, LEGALITY, OR DELIVERY OF SERVICES PROVIDED BY SALONS AND STAFF MEMBERS.

12.2.3. CUSTOMERS USE SALON SERVICES AT THEIR OWN RISK. SNYGG MAKES NO WARRANTIES REGARDING SALON SERVICES.

12.2.4. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS.

12.3. No Liability for Third Parties

12.3.1. SNYGG IS NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, OR SERVICES OF THIRD PARTIES, INCLUDING PAYMENT PROCESSORS (PAYSTACK, STITCH), SMS PROVIDERS (TWILIO), AND OTHER INTEGRATED SERVICES.

12.3.2. YOUR USE OF THIRD-PARTY SERVICES IS GOVERNED BY THEIR RESPECTIVE TERMS AND PRIVACY POLICIES.

12.3.3. SNYGG IS NOT LIABLE FOR ANY DAMAGE OR LOSS CAUSED BY THIRD-PARTY SERVICES.

12.4. Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

12.4.1. SNYGG, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM:

  • Your use or inability to use the Service
  • Any unauthorized access to or alteration of your data or transmissions
  • Statements or conduct of any third party on the Service
  • Any service provided or not provided by Salons or Staff Members
  • Any other matter relating to the Service

12.4.2. IN NO EVENT SHALL SNYGG'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID TO SNYGG IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED SOUTH AFRICAN RAND (ZAR 100), WHICHEVER IS GREATER.

12.4.3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH JURISDICTIONS, SNYGG'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

12.5. Basis of the Bargain

12.5.1. YOU ACKNOWLEDGE THAT THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND SNYGG AND ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND SNYGG.

12.5.2. THE SERVICE WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

13. INDEMNIFICATION

13.1. You agree to indemnify, defend, and hold harmless Snygg Software PTY(LTD), its subsidiaries, affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees, arising from or relating to:

13.1.1. Your use or misuse of the Service.

13.1.2. Your violation of these Terms.

13.1.3. Your violation of any rights of any third party, including other users, Salons, Staff Members, or Customers.

13.1.4. Your User Content or any content submitted through your Account.

13.1.5. Any services provided by your Salon or Staff Members (for Salon Owners and Staff Members).

13.1.6. Your failure to comply with applicable laws or regulations.

13.1.7. Any disputes between you and other users, Salons, Staff Members, or Customers.

13.2. Snygg reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Snygg in asserting any available defenses.

13.3. This indemnification obligation will survive termination of your Account and these Terms.

14. TERMINATION OF SERVICE

14.1. Termination by Users

14.1.1. Customers: You may delete your Account at any time by accessing Account settings or contacting support@snyggbooking.com. Termination is effective upon deletion, subject to completion of any pending Bookings.

14.1.2. Staff Members: You may request Account deactivation by contacting your Salon Owner or support@snyggbooking.com. Your access will be terminated upon processing of the request.

14.1.3. Salon Owners: You may terminate your Account by providing thirty (30) days' written notice to support@snyggbooking.com. You remain responsible for all fees accrued up to the effective termination date and for honoring all confirmed Bookings.

14.2. Termination by Snygg

Snygg reserves the right to suspend or terminate your Account and access to the Service, with or without notice, for any reason, including but not limited to:

14.2.1. Violation of these Terms or any applicable laws.

14.2.2. Fraudulent, abusive, or illegal activity.

14.2.3. Providing false or misleading information.

14.2.4. Failure to pay fees when due (for Salons).

14.2.5. Excessive customer complaints or disputes.

14.2.6. Conduct that harms or could harm Snygg, other users, or third parties.

14.2.7. Inactivity or abandonment of Account for an extended period.

14.2.8. At Snygg's sole discretion for any reason or no reason.

14.3. Effect of Termination

Upon termination of your Account:

14.3.1. Your right to access and use the Service immediately ceases.

14.3.2. All licenses granted to you under these Terms immediately terminate.

14.3.3. You remain liable for all obligations incurred prior to termination, including payment obligations.

14.3.4. Salons must honor all confirmed Bookings scheduled prior to termination or provide full refunds.

14.3.5. Snygg may delete your Account data in accordance with our data retention policies, subject to legal and backup requirements.

14.3.6. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification obligations, limitation of liability, and dispute resolution provisions.

14.4. No Liability for Termination

14.4.1. Snygg shall not be liable to you or any third party for termination or suspension of your Account or access to the Service.

14.4.2. Termination of Account does not entitle you to any refund of fees paid, except as expressly provided in these Terms or required by law.

15. DISPUTE RESOLUTION

15.1. Informal Resolution

15.1.1. Before initiating any formal legal proceedings, you agree to first contact Snygg to seek informal resolution of any dispute, claim, or controversy arising from or relating to these Terms or the Service.

15.1.2. Contact Snygg at legal@snyggbooking.com with a detailed description of the dispute.

15.1.3. Both parties agree to negotiate in good faith for a period of thirty (30) days to resolve the dispute informally.

15.2. Governing Law

15.2.1. These Terms and any disputes arising from or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.

15.3. Jurisdiction and Venue

15.3.1. Subject to the arbitration provisions below (if applicable), you agree that any legal action or proceeding arising from or relating to these Terms or the Service shall be brought exclusively in the courts of South Africa.

15.3.2. You irrevocably consent to the jurisdiction and venue of such courts and waive any objection to jurisdiction or venue.

15.4. Arbitration (Optional)

15.4.1. [Snygg may elect to include binding arbitration provisions here in the future. Currently, disputes will be resolved through South African courts as specified above.]

15.5. Class Action Waiver

15.5.1. TO THE EXTENT PERMITTED BY LAW, ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

15.5.2. YOU AGREE TO WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

15.6. Time Limitation for Claims

15.6.1. You agree that any claim or cause of action arising from or relating to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

16. GENERAL PROVISIONS

16.1. Entire Agreement

16.1.1. These Terms, together with the Privacy Policy and any other agreements or policies incorporated by reference, constitute the entire agreement between you and Snygg regarding the Service and supersede all prior agreements, understandings, and communications.

16.2. Amendments

16.2.1. Snygg reserves the right to modify these Terms at any time.

16.2.2. Material changes will be communicated via email to the address associated with your Account or through prominent notice on the Service.

16.2.3. Continued use of the Service after notice of changes constitutes acceptance of the modified Terms.

16.2.4. If you do not agree to modified Terms, you must discontinue use of the Service.

16.3. Severability

16.3.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16.3.2. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while reflecting the parties' original intent.

16.4. Waiver

16.4.1. No waiver of any term or provision of these Terms shall be deemed a further or continuing waiver of such term or any other term.

16.4.2. Snygg's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

16.5. Assignment

16.5.1. You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without Snygg's prior written consent.

16.5.2. Snygg may freely assign these Terms and all rights and obligations hereunder to any third party without restriction.

16.5.3. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

16.6. No Third-Party Beneficiaries

16.6.1. These Terms are for the benefit of you and Snygg only and are not intended to confer any right or benefit upon any third party.

16.7. Force Majeure

16.7.1. Snygg shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.8. Notices

16.8.1. Notices to Snygg must be sent to:

Snygg Software PTY(LTD)

Email: legal@snyggbooking.com

Address: [South Africa - specific address TBD]

16.8.2. Notices to you will be sent to the email address associated with your Account.

16.8.3. Notices are deemed delivered when sent by email or three (3) business days after mailing.

16.9. Language

16.9.1. These Terms are drafted in English. Any translation is provided for convenience only. In the event of conflict between English and translated versions, the English version shall prevail.

16.10. Headings

16.10.1. Section headings are for convenience only and do not affect the interpretation of these Terms.

16.11. Relationship of Parties

16.11.1. Nothing in these Terms creates any partnership, joint venture, agency, employment, or franchise relationship between you and Snygg.

16.11.2. You have no authority to bind Snygg or make commitments on behalf of Snygg.

17. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms, please contact:

Snygg Software PTY(LTD)

Registration Number: (2025/976894/07)

Email: contact@snyggbooking.com

Support: support@snyggbooking.com

Website: www.snyggbooking.com

Registered Office:
160 Bronkhorst Street, 160 @ Brooklyn
Pretoria 0181
South Africa

18. ACKNOWLEDGMENT

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.

© 2026 Snygg Software PTY(LTD). All rights reserved.

Document Version: 1.0 | Effective: February 24, 2026 | Updated: February 24, 2026